Returns & Refunds
Trail-tested gear, made on demand.
Every Pro Passion Outdoors item is made-to-order. We can't restock a custom-printed item — but we'll always make it right when something goes wrong on our end.
The short version: No returns or exchanges for buyer's remorse, sizing change, or "I changed my mind." Full replacements or refunds for defects, print errors, damage in transit, or wrong item shipped.
What's covered
- Product arrives damaged or with a manufacturing defect.
- Print is misaligned, blurry, or wrong.
- You received the wrong item, size, or color.
- Item is materially different from what was shown.
What's not covered
- Wrong size ordered (use the Sizing Guide).
- Buyer's remorse.
- Color variation within reasonable manufacturing tolerance.
- Damage from laundering against care instructions.
- Items reported more than 30 days after delivery.
How to start a claim
Within 30 days of delivery, email us with your order number, a clear photo of the issue, and a short description. Approved claims get a free replacement or full refund within 5–10 business days.
Order cancellations
Cancel within 4 hours of placement, before production starts.